Refund Policy
Last updated: July 30, 2026
30-day guarantee
If you are not satisfied with your purchase, you can request a full refund within 30 days of the order date.
Lesson cancellation and credits
If you cancel an already-paid lesson with at least 24 hours' notice, we automatically issue a lesson credit of the same value to your account. The credit can be applied with one click to any future booking of the same value or lower and is valid for 180 days. You can check your credits under My Account.
With less than 24 hours' notice, the lesson is considered rendered because the teacher already reserved that time slot, and no credit is issued. This does not affect your right to request a refund within 30 days.
If the teacher cancels
If a teacher declines or cancels a lesson, or if the time slot was already taken, you can reschedule it at no extra cost from your dashboard; if you would rather not reschedule, you will receive a credit or a full refund.
Free trial lesson
The first trial lesson is free and involves no charge whatsoever. If it is declined or cancelled, the trial becomes available again on your account.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Stripe. To request one, visit Stripe with the email used for the purchase, or write to us at saavedradiego@gmail.com and we will handle it for you. The amount is refunded to the original payment method, typically within 5 to 10 business days depending on your bank.
Duplicate charges
Our system automatically detects and refunds any duplicate charge for the same booking. If you notice a charge you don't recognize, contact us and we will resolve it.